Client intro email example for freelancers

Yay! A new client is knocking on your door (aka sent you an email to inquire about you and your awesome services). Now what?

What are you supposed to say to pique their interest, give them all the facts, and get them to hire you (or encourage them to move along if they aren't worth your time)?

I'm not sure there is a hard and fast rule of what to say to a client, but I like to cover all the important details in the first email. 

This way, clients know exactly what they get and what I need when they work with me.

Here's what I say. Feel free to use this first contact email to generate ideas, steal it outright, and/or tweak it for your audience.

________________________________________________________________

Hello [Client]!

Thank you for getting in touch. I look forward to chatting with you to learn about your content marketing needs.

Here's a little more about me and my processes for your reference:

  • I have been writing blogs, ebooks, reports, and other assets for 10+ years for SaaS, ecomm, and marketing companies like Salesforce, Hashtag Paid Inc., Omnisend, HostGator, Campaign Monitor, and many more.

  • If you would like to see my writing samples, please visit my site.

  • Prices start at $1/word. This rate includes the time required for research, years of writing experience, extensive SEO knowledge, screenshots/examples, expert sources (which also helps with distribution), the highest quality of content, and one round of revisions. I do offer ghost-writing for a 20% additional fee.

  • I require a $1000 minimum engagement rate, and a minimum monthly rate of $3000. I thoroughly onboard all of my clients, and dive head-first into the research to learn all about your company, competitors, and relevant industry data. I’m in this for the long haul and I am ready to produce content that generates results.

  • My process is as follows:

  1. You assign me a topic + any relevant keywords, and I will send you a content brief

  2. I create an outline and send it to you in a Google Doc for your approval

  3. I send you a draft (~5-7 business days for turnaround)

  4. You leave edits in the draft (prices include one round of revisions)

  5. I’ll address the revision requests and send you a polished, gorgeous final draft

  6. I invoice at the end of the project (Net-0 payment terms)

If this sounds good, I'd love to move forward. If you want to chat, please schedule a meeting here when it's convenient for you.

I look forward to working with you.

Thank you,

________________________________________________________________

And that's how I roll. 

Your first draft doesn't have to be bad

There’s a piece of advice floating around the writing world that’s accepted as a golden nugget of wisdom.

It’s used so often; it’s almost cliche.

The advice?

Write a crappy first draft.

Here's the main idea. To overcome writer's block, you should get something down on paper—no matter what it is. The act of writing your thoughts down—no matter how garbage they are—will propel you forward.

This is terrible advice to give a freelance writer.

Here are some of the reasons writing a crappy first draft in the face of writer’s block is a bad idea:

  • It’s time-consuming. Instead of writing one decent draft that requires little editing, you end up doing the same assignment twice or thrice. What could have been accomplished in 2.5 hours takes 5-6 hours.

  • It’s frustrating. If you’re not feeling it and your brain and heart aren’t in the zone, you’re going to hate your life. It’s kind of like forcing yourself to eat a yucky protein shake when your body is craving a steak. You end up drinking a protein shake and then going to bed HANGRY, or drinking the gross shake and having the steak too.

  • It’s like buying stock when everyone else is selling. Writing is a volatile action. Sometimes the stars align, and To Kill A Mockingbird is born. Other times, you and I (but probably not Harper Lee) end up in tears with piles of crumpled up paper around the trash can. I’m not saying you shouldn’t experience volatility as a writer. All writers have ups and downs, and there is a time and a place to push through. I am saying that you’re better off leveraging your creative and emotional up times when it comes to client work.

  • It tears down your confidence. I’ve written my fair share of crap drafts, and it always makes me feel like I suck at writing. I’ve also written some killer articles that result in inner high fives, extra confidence, and growth. I prefer the latter.

  • It causes resentment. Why did I accept this assignment? + It’s too hard + I can’t do it = resenting yourself. Why did this client send over such a challenging topic + They need to communicate better? + I don’t even know where to start = resenting your client. No one needs that.

These are the main reasons why writing a crappy first draft is a bad idea. But, this begs the question, “how do I write a decent first draft every time?

Great question! I’ll tell you.

1. Write when you’re fresh

You’re already a great writer. I’d be willing to bet that the times you experience writer’s block is when you’re overwhelmed physically, emotionally, or mentally.

Instead of trying to push through the down times, schedule your daily writing when you’re most energetic and rested. For me, this is early morning.

Like everyone, I have a busy life with a lot of demands (aka kids). If I try and save the tasks that pay for my life when I’m least energetic, confusing writing ensues.

2. Schedule time to rest and play

Writing is just like exercising. If you want to get stronger, you have to do it a lot—almost every day. BUUUUT…you also have to schedule in time for recovery.

And, this is what is cool about freelancing. You can *mostly* control your schedule. Don't pack it so tight that you never have time to breathe. 

3. Channel that “crappy first draft writing” into a less pressing writing task

Every writer gets writer's block. It isn't easy to organize your thoughts and get them on a page cohesively and powerfully. 

If you run into writer’s block with a particular client task, it is good to start writing. However, turning toward a creative writing project, or even another client project that’s like clockwork, is a more effective way to get the wheels turning.

 4. Work from a content brief

Writer’s block is often the result of not understanding what your client wants. Maybe you don’t know what their content marketing goals are. Perhaps you don’t understand the client’s target audience and their pain points. Maybe there are a thousand different directions you could take the article, and you don’t know what points the client wants you to highlight.

If you don’t use a content brief, it’s no wonder you have writer’s block. You’re walking in the dark.

You should send a content brief to your client for every project. Period.

(Did you know a proven content brief—and the one I use—is one of the many resources in my Freelance Writing Business Guide + Kit?)

If you only want to purchase the content brief for $39.00, you can buy it here.

5. Write an outline

If you’re trying to write the whole first draft all at once with no direction, your draft is going to be bad.

Even the Cheshire Cat says so.


Alice: Would you tell me, please, which way I ought to go from here?

The Cheshire Cat: That depends a good deal on where you want to get to.

Alice: I don’t much care where.

The Cheshire Cat: Then it doesn’t much matter which way you go.

Alice: …so long as I get somewhere.

The Cheshire Cat: Oh, you’re sure to do that, if only you walk write long enough.


The Cheshire Cat is onto something here. If you don’t know where you’re going, you’re going to get lost.

This sage advice from literature’s favorite wackadoodle cat applies perfectly to the writing process.

If you want to get somewhere with your work, you have to plan and prepare. Don’t start writing a soliloquy. Start with the bare bones of the project, outlining the intro, main ideas, calls to action, etc. 

Once you have a good skeleton, PUT SOME MEAT ON THOSE BONES.

If you start with an outline, chances are you’ll end up with a decent first draft.

There you have it! I hope your next draft is fantastic, or at least not crappy.

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What questions should freelance writers ask clients

I don't know about you guys, but I'm a thousand times better with words when I have time to think about what I'm going to say.

I thrive at writing because I have complete control over the message, and I can tweak the words until they are right. 

I also LOVE public speaking. Zero qualms. Sign me up.

Public speaking isn't scary to me because there is no element of surprise. I can prepare my message in advance and practice what I'm gonna say until the cows come home.

Even though I'm super into public speaking, I also suffer from phone call anxiety. Pretty sure that's a clinical term. Look it up. 

My phone call anxiety has always been a part of my personality. When I was a kid, my mom put me in charge of making appointments, calling businesses if I had questions, and talking to grown-ups via the phone about anything related to my life.

I hated it. It was excruciating.

Before every call, I would pace around the room and practice my questions.

While I'm now a responsible, grown-ass adult, I STILL get a twinge of anxiety when it's time for that first *potential* client call. 

I'm going to go out on a limb and say I think other freelance writers may suffer from the same anxiety.

Because let's be real.

It's scary when you when your livelihood depends not just on how well you write but also on how well you communicate your value to a stranger the first time you interact. And, you have to do it all over the phone. Shudder.

But, here's the thing. If you want to run a successful business, you have to shove the anxiety down (I think that's what a therapist would tell you to do) and nail your client calls—every time.

Here's my secret to success: I heavily prepare for every client call and have a list of topics and questions to cover.

If you have been losing clients to phone anxiety, this list of topics to cover and questions to ask will help.


What questions should freelance writers ask clients?

  • Introduce yourself and give an overview of your experience and expertise.

  • Can you please tell me more about you and your business?

  • What are your content marketing goals?

  • Please tell me about your content marketing team.

  • Tell me more about your content writing needs/this project.

  • Who is your target audience?

  • What kind of volume do you need and what turn-around time are you hoping for?

  • What is your budget? Here are my rates.

  • Do you have an editor? What is your editorial process?

  • Do you use a content management system?

  • Do you have a style guide? If not, can you please send me 3-4 pieces that represent what you’re looking for?

  • Explain to the client what your processes are, including sending the proposal, outlining, content optimization, revisions, approval, and payment requirements.

That’s it! If you have questions about this list, email me—don’t call. Wink, wink.

Learn what other freelance writers are charging here.

Cold pitching advice for freelance writers

Does cold pitching make you groan? Ugh! Join the club.

It's not exactly fun to reach out to an editor you don't know, especially if you're unsure what to say.

But, here's the thing.

If you want to write for a particular publication and you don't know the editor, cold pitching is how you get your foot in the door.

How do you write a good cold pitch?

I asked fellow successful freelance writers what they do, and the answers had one thing in common.

how do you write a cold pitch?

DO YOUR RESEARCH!

The amount of research that goes into a cold pitch may be one reason it makes you groan. It's not an easy task.

Every editor is different. All publication guidelines vary. What you need to include changes from one publication to another.

While you need to do your research and find out how to craft a pitch, there is some good news.

There are some standard guidelines for writing a good cold pitch.

Here are some valuable insights from the editor, Jessica Johnson, on what she likes to see in a cold pitch.

How do you write a good cold pitch?

Cold pitch

Good advice, right?

While I don't encourage the copy/paste use of a cold pitch template, a template can help as a jumping-off point. It can help you formulate your ideas and ensure you don't miss any critical points in your pitch.

Here is the cold pitching template I use


Dear [EDITOR'S NAME],

[START WITH A HOOK, SHORT INTRODUCTION OF YOUR IDEA, AND HOW YOUR IDEA BRINGS UNIQUE VALUE TO THE CONVERSATION].

I'd like to write a [XXXX]-word article titled, "[NAME OF POST]", focusing on [SHORT SUMMARY OF POST].

[QUICK EXPLANATION OF WHY YOU'RE THE PERSON TO WRITE THIS POST AND YOUR WRITING BACKGROUND].

Here s a link to some of my writing samples for your reference:

  • [LINK TO WRITING SAMPLE]

  • [LINK TO WRITING SAMPLE]

  • [LINK TO WRITING SAMPLE]

Thank you for your time. I look forward to hearing from you.

Sincerely,

[YOUR NAME]


cold pitching for freelance writers

Again, make sure you learn as much as you can about your editor and the publication before submitting a pitch, and CUSTOMIZE, CUSTOMIZE, CUSTOMIZE.

Good luck with your next pitch.